Cultural integrity in service delivery describes a holistic service response that recognises the diverse cultural and linguistic needs of individual clients. Aspirational and developmental in nature, it is relevant in all service settings from the bricks and mortar of hospitals and community health centres to the less conventional approaches of outreach and community education programs.
Cultural integrity in service delivery is framed around the notions of consistency of actions, values, methods, measures, principles, expectations and outcomes and places the client or service recipient in the centre of that response.
Conference content
Keynote address: Monday 7 June
What does cultural integrity mean for health service delivery?
Paper presentations
Inclusive service delivery (7 June)
Cultural integrity in systems and frameworks (7 June)
Cultural integrity in Indigenous services (7 June)